The role of artificial intelligence (AI) has been increasing significantly in 2024 as this year it has been predicted that AI is increasing the IT service industry revenue.
For instance, Deloitte one of the major professional service companies has identified that AI will have a positive impact on IT service management in 2024. It will see a humongous revenue uplift of $10 billion by the end of 2024 and AI will also decrease the operational expenses by 37% in this year.
These major statistics identify that AI can significantly supercharge IT service management (ITSM). Also, using AI nowadays is not identified as a sci-fi perspective but it is increasingly helping to streamline workflows along with improving efficiency as well. Similarly, AI can help in improving IT service delivery and eventually develop efficiency, effective data-backed decisions, and enhanced end-user experience.
The presence of AI can help supercharge your ITSM through several benefits like automated ticketing and issue resolution, predictive analysis, knowledge management, and improved security and compliance. These are a few of the major benefits that you can avail by implementing AI in your ITSM.
Also, the most important element of AI is that it can help you save a lot of time and do rather more effective and factual work. For example, AI can help supercharge your ITSM through effective change management and release management.
These two are the biggest challenges an organization can face but implementation of AI can supercharge it through streamlining your processes. These processes include risk assessment, workflows, impact analysis, mitigating the risk of human error, and conducting real-time monitoring as well.
Moreover, one important aspect of the effective use of AI in improving ITSM is that humans should be working collaboratively with it so that it can achieve optimal performance. Similarly, although AI has been playing a significant role in improving ITSM to ensure quality humans should interpret and validate these insights for achieving business objectives and customer needs. Interestingly, a lot of ITSM practitioners are continuously talking about implementing AI in ITSM but the scenario is that AI can supercharge this process.
It not only can work alongside other aspects but can provide intelligent automation and I am keenly looking to the future of AI increasing the already fast-paced ITSM. Hence, it seems like AI can not only help but enhance the process and outcome for an improved ITSM experience and we need to strictly follow and collaborate with these aspects.
